With the fast-paced technology development on today’s market, more organizations are realizing benefits from applying it to improve their business processes. Tools for initializing digital transformation within organizations are available and the cost of ownership is low, thus the interest is high while the technical know-how is still missing. The focus of the thesis was adaptation of Lean Six Sigma improvement cycle model, known as DMAIC (Define, Measure, Analyze, Improve, Control), for further use in business process digitalization projects. The thesis presents the findings of actions, tools as well as critical success factors that support DMAIC model in business process digitalization projects. As an outcome, the adapted DMAIC model is delivered and shall support similar projects at ABB Switzerland.

Studienbetreuer: Patrick Link