Development of a service concept for large projects based on the example of Munich Airport

Development of a service concept for large projects based on the example of Munich Airport

Markus Besendorfer

In this master thesis a service concept was developed for large-scale projects. The starting point of the thesis was a missing standard of the client for the handling of major projects. The developed concept is modular and allows a global approach with the consideration of local needs. In addition, a continuous improvement process is used to constantly improve the quality. After the concept was developed, the system was tested and verified at Munich Airport.

Studienbetreuer: Sascha Götte

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