This CreaLab Working Paper builds on the premise that hotels and other providers of meeting facilities largely fail to address increasing requirements for temporary project spaces that support creativity. It is known that organizational, methodological, physical, technological and psychological factors can have a positive influence on how well people perform in temporary face-to-face collaboration. However, knowledge about those factors is scattered across many different research disciplines, academic communities and publications. There is a need for a cohesive conceptual framework that can be used to (re)design hotel facilities and services according to the needs of the creative class customers. This paper presents such a conceptual framework that has been jointly developed by researchers and practitioners.
